Privacy Policy

Summary

Poreless Skin AI Limited (“Poreless”, “we”, “us”, or “our”) provides cosmetic and general skincare tools through the Poreless mobile app and related services (together, the “Service”). This Privacy Policy explains what personal data we collect, how we use it, when we disclose it, and the choices and rights available to you.

We collect information needed to create and secure your account, provide requested skin analysis and product/routine features, administer subscriptions, operate public anonymous reviews, and maintain the security and reliability of the Service.

Skin photos submitted for a requested analysis are processed temporarily in the cloud. After successful processing, they are queued for deletion and may remain for up to 15 minutes while a scheduled cleanup task completes. Failed, cancelled, or incomplete scan photos are not retained in cloud storage for retry.

AI Skincare Guidance / Product Scan is optional and is off by default. If you enable it, selected product and non-identifying skin-profile information may be processed by an external AI provider acting on our behalf. We do not send your account password or original skin photo to that provider for this feature.

We do not sell personal data or disclose it to third parties for their independent advertising purposes.

1. What We Collect

We use face or skin photographs only to provide requested skin-analysis functionality. We do not use them for face recognition, identity verification, or biometric authentication.

Depending on your location and the information you provide, skin photos, skin-profile information, and skin-analysis results may be treated as sensitive personal data. Please provide only the information needed for the feature you request.

2. How We Use Information

We use personal data to:

• Create, authenticate, secure, and support your account.
• Provide requested face/skin analysis, reports, tracking, Product Scan, Routine Planner, and cosmetic skincare guidance.
• Store and apply your in-app privacy preferences.
• Provide Free, Pro, and Max entitlements and verify app-store subscription status.
• Display, administer, and moderate anonymous public reviews and feedback.
• Prevent fraud, abuse, unauthorised access, security incidents, and misuse of the Service.
• Maintain, troubleshoot, and improve Service reliability and performance.
• Respond to support, privacy, account-deletion, access, correction, and other requests.
• Comply with legal obligations and enforce our terms and policies.
• Send account, service, security, and transaction communications.
• Send optional marketing communications only where permitted by law and consistent with your choices.

3. Skin Photos and AI Features

Skin Photo Analysis

When you request skin analysis, we temporarily process the photo you submit to generate your result. After successful processing, the temporary cloud copy is queued for deletion. Our background cleanup task runs every 15 minutes, so the temporary cloud copy may remain for up to 15 minutes while cleanup completes.

If a scan is failed, cancelled, or incomplete, you must take another scan. We do not retain the failed, cancelled, or incomplete scan photo in cloud storage for retry or recovery.

Your skin photos are kept only on this device. Face-scan analysis results and scores, Product Scan reports, and Pore and Routine Planner results are stored in your Poreless account on our servers so we can show your history and progress, apply your plan limits, and return a result again if your connection drops. Product Scan and planner history lists are also saved on this device. Deleting history in the app removes the copy on this device; results stored in your account are kept while your account is active and are deleted when you delete your account, or on request to support@poreless.org. Copies on this device may also be removed if you uninstall the app, clear app storage, or otherwise remove them from your device.

AI Skincare Guidance / Product Scan

AI Skincare Guidance / Product Scan is optional. It is off by default and can be changed in the app's privacy settings.

If you enable the feature, we may send selected information, including product names and non-identifying skin-analysis profile information, to an external AI processing provider acting on our behalf to generate general cosmetic skincare guidance and Product Scan results.

We do not send your account password or original face/skin photo to the external AI provider for this feature. Where available, we seek to use a provider configuration under which submitted information is not used to train the provider's general AI models.

AI-generated information is informational only. It is not medical advice, diagnosis, or treatment.

4. Service Providers and International Processing

We use service providers that help us operate the Service. These may include providers for cloud infrastructure, authentication, databases, storage, email delivery, app-store payments, and optional AI processing. Examples include:

• Supabase for authentication, database, and cloud-storage infrastructure.
• Cloud-processing services in Singapore to support backend/server-side processing.
• Resend for email delivery.
• Apple App Store and Google Play for subscription purchases and subscription-entitlement information.
• An external AI processing provider when you enable AI Skincare Guidance / Product Scan.

Poreless is based in Hong Kong. We offer the Service worldwide, and information may be processed in Hong Kong, Singapore, and other countries or regions where Poreless or our service providers operate. Privacy laws in those locations may differ from those where you live. Where required, we use appropriate safeguards intended to protect personal data transferred internationally.

We do not sell personal data. We do not rent marketing lists or disclose personal data to third parties for their independent advertising purposes.

5. Reviews, Retention, and Account Deletion

Reviews

You may submit, edit, and delete ratings, reviews, and feedback. Public reviews are displayed anonymously; we do not intend to display your account name with a public review.

Review text can still reveal personal information if you include it. Do not include names, addresses, contact details, passwords, sensitive health information, or information about another person in a review.

We may review, moderate, hide, refuse, or remove reviews that are unlawful, misleading, abusive, infringing, spam, unsafe, or that disclose inappropriate personal or sensitive information.

Retention

We keep personal data only for as long as reasonably necessary to provide the Service and for legitimate security, legal, fraud-prevention, dispute-resolution, and operational purposes.

Temporary cloud skin photos are handled as described in Section 3. Your skin photos remain on your device; face-scan results, Product Scan reports, and planner results stored in your Poreless account are kept while your account is active and deleted when you delete your account or on request to support@poreless.org. Copies saved on your device may also be removed if you uninstall the app, clear app storage, or otherwise remove them.

Account Deletion

When you request account deletion, we delete active account data promptly. Limited copies may remain temporarily in secure backups, system logs, or records where necessary for security, disaster recovery, fraud prevention, legal compliance, dispute resolution, or system integrity. Those copies are deleted, overwritten, or de-identified according to applicable retention controls.

Apple and Google may retain purchase records under their own policies. We cannot delete information retained independently by those app-store platforms.

If you delete your account while an anonymous public review remains, we may retain the review only after permanently anonymising it so it is no longer linked to your account.

6. Your Choices and Rights

You can manage available privacy preferences in the app. These may include AI Skincare Guidance / Product Scan, App Analytics, Newsletter & Communications, and Personalized Marketing.

You may:

• Turn off optional AI Skincare Guidance / Product Scan for future AI-guidance/product-scan processing.
• Unsubscribe from eligible marketing communications in User Settings or through an unsubscribe mechanism in an eligible marketing email.
• Edit or delete reviews you submit.
• Delete locally stored scan-history photos, Product Scan content, Routine Planner content, and AI-guidance history through the app.
• Request account deletion.

Depending on where you live and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal data; withdraw consent; request a portable copy of certain data; or complain to a data-protection authority.

For access, correction, deletion, consent-withdrawal, or other privacy-rights requests, email support@poreless.org. For general privacy questions, email privacy@poreless.org.

To protect your account and personal data, we may ask you to send a request from the email address associated with your account and verify your identity through an authenticated session or another reasonable verification method.

7. Legal Bases for EEA and UK Users

If you are in the European Economic Area or the United Kingdom, we process personal data where we have a valid legal basis, including to provide the Service you request, comply with legal obligations, protect the security and operation of the Service, pursue legitimate interests that are not overridden by your rights, and, where required, based on your consent for optional features or communications.

You may withdraw consent at any time through the applicable in-app setting or by contacting us. Withdrawal does not affect processing carried out before withdrawal.

8. Children, Security, and Updates

The Service is not intended for children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided personal data to us, contact privacy@poreless.org.

We use reasonable technical, organisational, and administrative measures designed to protect personal data. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

The mobile app does not use advertising identifiers or cross-app tracking. We may use essential technical storage, authentication tokens, and similar tools needed to provide, secure, and maintain the Service.

We may update this Privacy Policy to reflect changes to the Service, law, security practices, or data practices. We will post the updated policy in the Service and revise the “Last updated” date. If a change is material, we will provide additional notice or obtain a new choice where required by law.

9. My Shelf and On-device Reminders

My Shelf product photos, shelf positions, opened dates and period-after-opening settings are stored only on this device and are not uploaded. If you turn on reminders, the app schedules opened-product expiry notifications on this device only, and this information is not uploaded. You can turn reminders off in My Shelf options or in your device settings. Deleting the app or clearing its storage also deletes this data.

10. Contact Us

Poreless Skin AI Limited

General privacy questions: privacy@poreless.org

Privacy-rights, account, access, correction, deletion, or consent-withdrawal requests: support@poreless.org